Refund & Cancellation Policy

Suggest Page Effective date: September 15, 2026

This Refund & Cancellation Policy applies to purchases of Suggest Page (Page Pack) and Site Care from Color It Company LLC (“Color It Company,” “we,” “us,” or “our”).

Contact: steven@coloritcompany.com | 408-345-5412 500 East Hamilton Ave PMB #1116, Campbell, CA 95008, USA

This policy supplements our Terms of Service.

1. How to cancel

1.1 Stripe customer portal

Once Stripe Checkout / Customer Portal is live for your purchase, you may cancel renewals anytime through the Stripe customer portal linked from your receipt or provided by us.

1.2 Email cancellation

You may also cancel by emailing steven@coloritcompany.com from the email used at purchase. Include your name, domain/URL, and order or receipt details.

Cancellation stops future charges according to your plan’s billing cycle. It does not automatically delete static files already delivered to you.

2. Page Pack ($39/year) — refunds

2.1 Our standard policy

Setup is intended to begin within 24 hours of payment once we have the information we need (URL/domain, brand name, one-line purpose).
After setup work has started (including intake, file generation, or deployment steps), the annual Page Pack fee is generally non-refundable, except where required by law.
If you cancel before we start setup and before any deliverables are provided, we will refund the Page Pack fee in full upon request.
We do not generally offer prorated refunds for unused months in an annual term after setup has started.

2.2 Exceptions

We may issue a full or partial refund at our discretion if:

We fail to deliver setup within a reasonable time after receiving complete setup information and payment clears;
A duplicate charge or clear billing error occurred;
Applicable law requires a refund (including any mandatory cooling-off rights that apply to you).

3. Site Care — cancellation and unused periods

You may cancel Site Care so that it does not renew for the next billing period (monthly or as stated at checkout).
Fees already paid for a current Site Care period are generally non-refundable and not prorated for unused days after the period has begun, except where required by law or if we materially fail to provide the triage/small-edit service described for your plan.
Site Care exclusions (full redesigns, multi-page builds, custom apps, continuous visitor chat, unlimited big rewrites) do not create a refund entitlement merely because a request falls outside scope; those requests may be declined or quoted separately.

4. Chargebacks

Please contact us before filing a chargeback so we can resolve billing issues quickly. Unfounded chargebacks may result in suspension of service and collection of amounts owed, to the extent permitted by law and Stripe’s processes.

5. Effect of cancellation

After cancellation:

You keep static files already delivered, subject to our Terms (including acceptable use and IP provisions);
We may stop Site Care triage, republishing assistance, and related support at the end of the paid period;
We may remove or stop assisting with hosted components we control if the relationship ends and continued hosting is not part of a remaining paid term.

6. Changes

We may update this policy for new purchases by posting a revised effective date. Existing paid terms remain subject to the policy in effect at purchase except where law requires otherwise, or where we provide a more favorable remedy.

*Suggest Page — Color It Company LLC*